Frequently Asked Questions

Got Questions? We've Got Answers

Find answers to common questions about our services, professional registration process, project requirements, and partnership opportunities with Serene Creations Limited.

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Common Questions
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Support Available
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Issues Resolved
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Can't find what you're looking for? Our team is here to help.

Professional Registration

Questions about joining our network

Who can apply to join Serene Creations Limited?

What documents do I need for registration?

How long does the registration process take?

Are there any registration fees?

What happens if my application is rejected?

Services & Projects

About our services and project work

What types of projects do you handle?

Do you work outside Kampala?

How do you ensure quality control?

What are your typical project timelines?

Do you provide warranties on your work?

General Questions

Common questions about our company and services

How can I get a project quote?

What payment methods do you accept?

Do you handle permits and approvals?

Can I modify my project after it starts?

What makes you different from competitors?

How do I track my project progress?

Ready to Join Our Professional Network?

Start Your Professional Journey Today

If you're ready to take your career to the next level, join Uganda's premier network of verified construction and design professionals. Get access to exclusive opportunities and grow your business with us.

Professional Verification

Get officially verified with a professional badge and credentials that clients trust

Exclusive Client Network

Access high-value projects and quality clients across Uganda through our network

Business Growth Support

Marketing support, analytics tools, and professional development opportunities

Quick Professional Registration

Complete this form to start your application process. We'll contact you within 24 hours.

Your information is secure. We'll contact you within 24 hours to guide you through the complete registration process.

Need More Information?

Our team is available to answer your questions and guide you through the registration process.

Secure Payment Processing

Professional Payment Solutions

Seamless payment processing for all your construction and design projects with integrated invoicing, receipts, and multiple Ugandan payment methods.

Mobile Money

Pay instantly with your mobile wallet

MTN Mobile Money

*165# | Instant payments

Airtel Money

*185# | Quick & secure

Other Wallets

M-Sente, ezee money

Bank Transfer

Direct bank transfers & online banking

Stanbic Bank

Online & mobile banking

Centenary Bank

Secure transfers

All Major Banks

DFCU, Equity, UBA, etc.

Card Payments

Visa, Mastercard & local cards

Visa Cards

Credit & debit cards

Mastercard

Worldwide acceptance

Local Cards

Uganda Shilling cards

Create Invoice & Process Payment

Generate professional invoices and receive payments instantly

Client Information

Project & Service Details

Payment Details

UGX

Secure processing • 256-bit SSL encryption • Compliant with Bank of Uganda regulations

Instant Receipts

Automated receipt generation with company branding and tax details

Payment Tracking

Real-time payment status updates and comprehensive reporting

Smart Reminders

Automated payment reminders via SMS and email

Fraud Protection

Advanced security measures and Bank of Uganda compliance

Payment System Implementation

This form generates invoice requests that will be processed manually. To fully automate payments, integration with payment processors like Flutterwave, Paystack, or direct API connections with MTN Mobile Money and Airtel Money is required.

Professional Interface Ready
API Integration Required
Bank Partnership Needed
Implementation Guide

How to Get Started with Payment Processors

Complete step-by-step guide to integrate automated payments with Uganda's leading payment processors and mobile money services.

Flutterwave

RECOMMENDED

Most popular in Uganda with excellent mobile money support

Setup Time: 2-3 days
Transaction Fee: 1.4% + UGX 100
Mobile Money: ✓ Excellent
International Cards: ✓ Supported
API Documentation: ✓ Excellent

Paystack

POPULAR

Great for cards, expanding mobile money coverage

Setup Time: 1-2 days
Transaction Fee: 1.5% + UGX 100
Mobile Money: ⚠ Limited
International Cards: ✓ Excellent
API Documentation: ✓ Excellent

Direct APIs

ADVANCED

Direct integration with MTN & Airtel APIs

Setup Time: 1-2 weeks
Transaction Fee: 0.5-1%
Mobile Money: ✓ Native
International Cards: ✗ No
Complexity: ⚠ High

Step-by-Step Implementation Guide

Complete walkthrough for each payment processor option

1

Setting Up Flutterwave (Recommended)

1. Create Your Flutterwave Account
a

Visit flutterwave.com/ug

Use the Uganda-specific registration page

b

Choose "Business Account"

Register as Serene Creations Limited

c

Provide Required Documents:

  • • Company certificate of incorporation
  • • Tax Identification Number (TIN)
  • • Director's National ID
  • • Bank statement (last 3 months)
  • • Business license
2. Account Verification Process
Timeline:
  • • Document submission: Same day
  • • Initial review: 1-2 business days
  • • KYC verification: 1 business day
  • • Account activation: Same day
What to Expect:
  • • Email confirmation within 24 hours
  • • Phone verification call
  • • Test transaction requirements
  • • Live account activation
3. API Integration Setup
Sample Integration Code
// Basic Flutterwave Integration
const flw = require('flutterwave-node-v3');

const payment = {
    tx_ref: "serene-" + Date.now(),
    amount: "50000",
    currency: "UGX",
    customer: {
        email: "[email protected]",
        name: "John Doe"
    },
    customizations: {
        title: "Serene Creations Limited",
        description: "Architectural Design Services"
    }
};

flw.Charge.card(payment);
Integration Steps:
  1. Get API keys from Flutterwave dashboard
  2. Install Flutterwave SDK/library
  3. Replace form action with payment handler
  4. Add webhook for payment confirmation
  5. Test with sandbox environment first
2

Setting Up Paystack

Quick Setup Process
Account Creation:
  • 1. Visit paystack.com
  • 2. Register business account
  • 3. Submit KYC documents
  • 4. Bank account verification
Integration:
  • • Simpler API than Flutterwave
  • • Excellent documentation
  • • Great for international cards
  • • Limited mobile money support
3

Direct Mobile Money APIs

MTN Mobile Money API

Contact: MTN Business Customer Care

Phone: +256 312 120 000

Requirements: Business license, high transaction volume, technical expertise

Setup Time: 2-4 weeks

Airtel Money API

Contact: Airtel Uganda Business

Phone: +256 312 120 100

Requirements: Partnership agreement, minimum transaction guarantees

Setup Time: 3-6 weeks

Complete Implementation Timeline

W1
Week 1: Account Setup
  • • Choose payment processor (Flutterwave recommended)
  • • Create business account and submit documents
  • • Wait for account verification (2-3 days)
  • • Get API keys and access to dashboard
W2
Week 2: Development & Integration
  • • Hire developer or development agency
  • • Integrate payment API with your website
  • • Set up webhook handlers for notifications
  • • Test in sandbox/staging environment
W3
Week 3: Testing & Launch
  • • Conduct thorough testing with real payments
  • • Set up receipt and invoice templates
  • • Configure automated email notifications
  • • Go live with payment processing

Expected Costs & Investment

Setup Costs (One-time):
Payment Gateway Setup Free
Developer/Integration UGX 500K - 2M
Testing & QA UGX 200K
Total Setup Cost UGX 700K - 2.2M
Ongoing Costs (Per Transaction):
Flutterwave Fee 1.4% + UGX 100
Mobile Money Fee 1.0%
Card Processing 3.8%
Example: UGX 1M payment = UGX 14,100 fee

Your Next Steps

Immediate Actions:
  1. Register with Flutterwave Uganda
  2. Gather required business documents
  3. Submit application and wait for approval
  4. Find a reliable developer or agency
Contact Information:

Flutterwave Uganda: [email protected]

Phone: +256 312 120 300

Developer Network: Contact us for recommended developers

Our Support: [email protected]